Privacy Policy
Effective date: 11/4/2025
Healing Journey Foundation – Lancaster, PA
Healing Journey Foundation (“we,” “our,” “us”) is a non-profit organization based in Lancaster, Pennsylvania, dedicated to supporting cancer patients and their families through financial assistance, counseling, and supportive services. We are committed to protecting the privacy of our patients, families, donors, volunteers, and website visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or engage with our services.
1. Information We Collect
We may collect the following types of information:
a. Personal Information
Name, address, phone number, and email address.
Donation information (amount, method, transaction details).
Volunteer sign-up details.
Patient or applicant information submitted in financial assistance applications (such as household information, treatment needs, and other supporting details).
b. Sensitive Information (Medical/Health-Related)
Limited medical information provided voluntarily by patients or caregivers to assess eligibility for assistance programs.
Supporting documentation from healthcare providers, if submitted.
Note: We are not a healthcare provider and are not subject to HIPAA; however, we treat all medical-related information with strict confidentiality and safeguard it with the highest care.
c. Non-Personal Information
Website usage data (browser type, IP address, pages visited).
Cookies and analytics to improve website functionality.
2. How We Use Your Information
We use collected information to:
Process and acknowledge donations.
Provide services and financial assistance to eligible patients and families.
Communicate with you about programs, events, and opportunities to support our mission.
Respond to inquiries or requests submitted via our website.
Improve our website, outreach, and services.
Comply with legal and regulatory requirements.
3. How We Share Your Information
We will not sell, trade, or rent your personal information to third parties. We may share information only in the following circumstances:
Service Providers: With trusted vendors (e.g., payment processors, IT support) who help us operate our programs.
Legal Requirements: When required by law, subpoena, or government request.
With Consent: If you give us permission to share information for a specific purpose (e.g., with a partner organization).
4. Donations and Online Payments
When you make an online donation, your payment information is processed securely through a third-party payment processor. We do not store your full credit card or banking information. Donor records are kept confidential and used only for processing gifts, providing tax receipts, and acknowledging support unless you request anonymity.
5. Protecting Medical and Sensitive Information
While Healing Journey Foundation is not a covered entity under HIPAA, we recognize the sensitivity of the health-related information you may provide. To safeguard this information:
Access is restricted to authorized staff and volunteers who need it to perform their duties.
Electronic records are stored securely, with encryption and password protection.
Paper documents are kept in locked storage and destroyed securely when no longer needed.
6. Cookies and Analytics
Our website may use cookies and analytics tools (such as Google Analytics) to collect non-identifiable information to improve functionality and measure traffic. You may disable cookies in your browser settings, though some features may not function properly.
7. Your Choices
You may request to review, update, or delete your personal information by contacting us.
You may opt out of receiving promotional emails by using the “unsubscribe” link in our messages.
Donors may request anonymity at any time.
8. Children’s Privacy
Our website and services are not intended for children under 13 years of age. We do not knowingly collect information from children. If we become aware that we have collected information from a child, we will delete it immediately.
9. Data Retention
We retain personal and donor information only as long as necessary to fulfill the purposes described in this policy, comply with legal obligations, and maintain accurate financial and program records.
10. Security
We use administrative, technical, and physical safeguards to protect the information you share with us. However, no method of transmission over the Internet or storage system is 100% secure, and we cannot guarantee absolute security.
11. Links to Other Websites
Our website may link to third-party sites (such as partner organizations or donation platforms). We are not responsible for the privacy practices or content of those external sites.
12. Updates to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. The “Effective Date” at the top will be updated accordingly.
13. Contact Us
If you have questions, requests, or concerns regarding this Privacy Policy, please contact us:
Healing Journey Foundation
Lancaster, PA
